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ZWIZ FOLLOW-UP

Customers slip away along the way
Let ZWIZ bring them back

Automatically send follow-up messages from the moment customers show interest, add to cart, wait for payment, all the way to bringing them back to buy again — and see how much revenue your follow-ups generate

FacebookInstagramLINETikTokWhatsApp
Try it free Book a demo
Set follow-up once and let the system keep following up automatically
P
Ploy
Facebook · Automatic follow-up
● Follow-up Active
Interested in Boxer
It is in stock 😊 Size M is 590 baht
Customer has not replied yet
30 minutes later
Yes, please
✓ Customer replied — follow-up stopped automatically
Follow-up works automaticallyFollow up when they are silent · Stop when they come back

Set your own follow-up start rules

Follow customers at every stage, from first interest to repeat purchase

Let ZWIZ automatically start follow-ups from the conditions you choose

  • Follow up when customers enter a chosen conversation
  • Follow up when customers show interest in a chosen product
  • Follow up when customers enter a chosen target group
  • Follow up when customers add products to the cart
  • Follow up customers who have an order but have not paid
  • Follow up customers after purchase for after-sales service
  • Follow up old customers to bring them back to buy again
Follow-up template name
Start following up when the customer
Select conversation / comment reply
Target group
Price inquiry
Interested in Boxer ✓
Asking about product size
Interested in Boxer
Follow-up template name
Start following up when the customer: Items left in the cart for more than
0 minutes
Auto-plays · Click a tab to switch manually
Follow-up flowCreate continuous follow-ups on the schedule you set
Start following up when the customerInterested in Boxer
Follow-up message 130 minutes
Follow-up message 21 day
Follow-up message 33 days
Follow-up ended
Set the timing of each message yourself

Send multiple follow-up messages on your own schedule

Customer still has not come back? Let ZWIZ continue the follow-up automatically

Create continuous customer follow-up messages and set the timing of each one, such as 30 minutes, 1 day, or 3 days, so the system sends follow-ups in the flow you defined

Follow-up flowCreate continuous follow-ups on the schedule you set
Start following up when the customerInterested in Boxer
Follow-up message 130 minutes
The Boxer you are interested in is still in stock
Follow-up message 21 day
Special promo today 🎉 Buy 3 Boxers, get 1 free! Interested? Message our admin anytime
Follow-up message 33 days
Your Buy 3 Get 1 Free promo expires today — interested? Message our admin anytime
Follow-up ended
Set the timing of each message yourself
Configure stop conditionsFollow-up message 2
The system will stop following up automatically when
Customer replied
All
Keyword
Same as
⠿
Admin replied
Target group
The system will stop following up when the customer enters these target groups
Has products in the cart on ZWIZ Shop
The system will stop following up when the customer adds a product to the cart
P
Ploy
Facebook · Automatic follow-up
● Follow-up Active
Interested in Boxer
Customer has not replied yet
30 minutes later
1 day later
Interested in promo
✓ Follow-up ended: Customer replied

Stop follow-ups automatically at the right moment

When customers reply or the sale is closed, there is no need to send repeated messages

Set conditions for ZWIZ to stop following up automatically, so you do not send duplicate messages when customers take the actions you want

  • When the customer replies or sends a message matching the keyword you set
  • When the admin replies or a message matches the keyword you set
  • When the customer enters the target group you set
  • When the customer has products in the cart on ZWIZ Shop

Follow up customers on every channel

Whichever channel customers message from, let ZWIZ continue the follow-up on that channel

Follow up customers on every channel including Facebook, Instagram, LINE, TikTok, and WhatsApp, or choose to follow up on only some channels

Follow-up templates
Channel
Start following up when the customerConversations / Comments
Follow-up ended
Start following up when the customer
Select conversation / comment replyWhen the customer joins the selected conversation / replies to the selected comment
+ Conversation / comment reply
Target groupWhen the customer enters the selected target group
Follow-up report overview
Per-template performance report with a list of buyers
Customers currently being followed up
130
Follow-up succeeded
90
Active templates
1
Customers who purchased from a follow-up
0
Sales during follow-up
฿15,430
Follow-up report
Last 7 daysThis monthLast 30 days
Follow-up templates
Type
Succeeded
Sales
Customer interested in Boxer
Conversations / Target groups
70
฿6,200
View details
Following up on payment transfer
ZWIZ Shop
50
฿4,300
View details
Following up on repeat purchase
Conversations / Target groups
40
฿5,000
View details
Follow-up report overview
Click to see details and expand the results of each template
Customers currently being followed up
200
Follow-up succeeded
160
Active templates
3
Customers who purchased from a follow-up
70
Sales during follow-up
฿15,500
Follow-up report
Follow-up templates
Type
Succeeded
Sales
Customer interested in Boxer
Conversations / Target groups
70
฿6,200
View list
Customer replied42 Admin replied8 Joined target group6 ZWIZ store2 Follow-up ended12
Following up on payment transfer
ZWIZ Shop
50
฿4,300
View details
Following up on repeat purchase
Conversations / Target groups
40
฿5,000
View details
Follow-up report overview
Click to instantly view the list of people in the report
Customer list: Customers interested in Boxer70 succeeded · Total sales ฿6,200
×
All statuses
All conditions
Messages sent
Search customer name
Customers
Channel
Status
Conditions
Nalinee Warakon
FB
Stopped
Customer replied
View
Kanphop Suwan
FB
Stopped
Customer replied
View
Phimchanok Thiraphon
FB
Stopped
Customer replied
View
Thanakrit Rattanachai
FB
Stopped
Customer replied
View
Chayanit Ladawan
FB
Stopped
Customer replied
View
Arisa Boonsong
FB
Succeeded
End of flow
View

See which follow-up brings customers back to buy

Check the results of each follow-up and use the data to improve your flow

Track each follow-up to see how many messages were sent, how many customers replied, how many came back to order, and how much revenue was generated, so you know which flow or message works best

READY TO START?

Ready for ZWIZ to follow up with customers
and bring them back to close the sale?

Send follow-ups automatically from the moment customers show interest, reduce lost opportunities, and help your admin team close more sales

Try it free  → Book a demo