Unified chat from every channel
- Reply to customers on multiple channels from one unified inbox
- View customer information and conversation history
- Let bot and admin work together
A chatbot for the new era of business
Reply to chats fast
On every platform
24/7
Let ZWIZ answer questions, take care of customers, and collect data automatically on every important channel, and hand off to an admin instantly when needed.
✓ Reply 24/7
✓ Set your own answers
✓ Reduce admin repetitive work
Connect the chatbot to every platform
Automated conversation
CORE FEATURE 01
Conversation Starter
Start every conversation with the right person, topic, and timing
Whether a customer messages directly or clicks from a post, ad, website, or QR code — ZWIZ welcomes them with the right message and takes them straight to the product, promotion, or Flow they are interested in, without waiting for an admin or restarting the conversation.
- ・Set different welcome messages by day and time
- ・Create Ref Links per product, promotion, or campaign
- ・Take customers to the right answer or Chatbot Flow instantly
- ・Use links on posts, ads, websites, and QR codes
- ・Reduce steps from interest to viewing products, getting promotions, and deciding to buy
✦
No matter where the customer comes from, continue from that topic right away
CORE FEATURE 02
Auto reply for chats and comments
Every message and comment gets bot support
- ・Auto-reply both Inbox and Comment
- ・Pull customers from Comment into Inbox to continue the chat
- ・Choose which posts let the bot reply to comments
- ・Set different answers by platform even for the same keyword
- ・Auto-hide negative comments to reduce visibility
- ・Randomize answers to reduce sending the same message repeatedly
- ・Auto-save customer name, address, and phone number
- ・Ads Simulator bot that replies to chats from ads
When the bot cannot answer, an admin takes over instantly
- ・Auto-handoff to admin when the bot cannot answer
- ・Alert when there is an important question or new order
- ・Use bot answers as quick shortcuts for admins
- ・Reduce mistakes and keep team replies consistent
CORE FEATURE 03
Smart Keyword
Detection
Understands more than exact keywords
ZWIZ detects messages in many forms so the bot can choose the right answer even when different customers type differently.
- ・Detect exact keywords
- ・Detect words within a sentence
- ・Detect sentence patterns
- ・From starting or ending words
- ・Detect information types: address, phone, email, province, numbers, and dates
Example
Even if they type differently, the bot leads them to the price answer
"Could you tell me the price?"
"How much is it?"
"How much is this product?"
CORE FEATURE 04
A variety of response formats
Complete answers that do not feel like a bot
Design answers that fit your content and sales style — whether text, image, video, or buttons for customers to continue.
- ・Text
- ・Image
- ・Video
- ・Product album
- ・Buttons
- ・LINE Sticker
- ・LINE Flex Message
- ・LINE Image Map
Customers do not need to type — just tap to continue
Create option buttons so customers can reach information instantly, such as view products, check price, see promotions, order, or contact admin.
Easy to choose • Fast reply • Stay on FlowCORE FEATURE 05
Smart Chatbot Flow
More with Smart Chatbot Flow
Different customers can get different answers
Set conditions so the bot chooses the answer, promotion, or conversation path that fits each customer group, such as new, returning, VIP, or groups interested in different products.
- ・Separate answers by data and customer group
- ・Offer promotions that fit each customer type
- ・Set different Flows by interest
- ・Check conditions before giving rights or discounts
Auto-ask until the information is complete
Create continuous conversations so the bot asks and collects information step by step. If information is incomplete, the bot can ask again before moving to ordering, booking, or handoff to sales.
- ・Create Smart Flow so the bot asks automatically
- ・Collect name, phone, address, and interests
- ・Record answers like an online form
- ・Screen customers before handoff to sales or booking team
- ・Export each customer's answers
CORE FEATURE 06
Auto Follow-up
When customers have not decided, let the bot follow up
Set ZWIZ to send follow-up messages by time or condition, following up interested customers who have not ordered and bringing old customers back to buy again.
- ・Follow customers until the set goal
- ・Follow up customers who have not ordered
- ・Remind customers to continue
- ・Bring old customers back to buy again
- ・Reduce leads that disappear along the way
✦
Never lose customers who showed interest
CORE FEATURE 07
Auto customer segmentation
Every conversation becomes marketing data
Let the bot tag and group customers by interest, behavior, or answers received, and use those groups for Broadcast and ads right away.
- ・Auto-tag customers while the bot works
- ・Group by product, service, or interest
- ・Create new, returning, or specific target groups
- ・Use tag groups for Broadcast instantly
- ・Send groups to Facebook Ads and LINE
✦
Know your customer from every conversation and continue marketing instantly
ALL-IN-ONE SALES PLATFORM
Connect sales in one system
From conversation to order and ad measurement
Connect chat replies, data collection, order creation, payment, and sales measurement in one Flow.
01
Ads and SocialCustomer shows interest
02
Chatbot and unified chatReply and continue care
03
Collect data and receive ordersTurn chats into sales
04
Check slip and open orderConfirm payment
05
Send Conversion and measureMeasure sales and ROAS
Receive orders and check slips in chat
- Receive orders and open online bills from conversation
- Check slips and open orders automatically
- Send Conversion to Ads Manager to measure results and ROAS
Connect ZWIZ Shop and Sales Page
- Create Shop and Sales Pages to receive orders
- Manage products and stock in one system
- Create coupons and discount codes for promotions
REAL CUSTOMER USE CASES
Real stories from brands using ZWIZ
Select a brand to watch the Use Case video and learn from real customer experiences in each business.
READY TO START?
Ready to let ZWIZ take care of every chat?
Reply to customers faster, reduce admin repetitive work, collect data systematically, and turn every conversation into sales.